FAQ: Print Help (US)
The easiest way to bring your best photos to life. Free all your family faves from your screen in minutes, straight from the app.
Here’s all you need to know about our high-quality print products, available for delivery within the UK and the United States & Canada.
Click here for deliveries to the UK.
PRODUCT
How do I order prints from BackThen?
What print products can I order for delivery to the US & Canada?
What size prints can I order for delivery to the US?
What size prints can I order for delivery to Canada?
Should I choose prints with or without white borders?
Which countries can I send prints to?
Can I print from my computer or the BackThen website?
What other print products can I order?
When will photobooks be available to order?
Where can I order frames from?
I can’t find the print icon in the BackThen app?
EDITING
Does BackThen make any adjustments to my photos for printing?
Can I edit my photos before printing them?
Can I apply a black and white filter to my prints?
How do I know if a photo is going to print well?
Can I add dates or other text to individual prints?
Can I add my own personalised messages inside themed cards?
Can I add borders to my classic prints?
Can I change or cancel my print order?
PRICING
How much do BackThen prints cost?
Can I order single classic prints?
I’m a VIP subscriber, why do I have to enter my bank details again?
What payment methods can I use to pay for my prints?
DELIVERY & RETURNS
Why can’t I see or track my order in-app?
How long until I receive my order?
When do I need to order prints by, in time for Christmas?
I haven’t received my order within the estimated time?
Why have my prints been sent in separate packages?
I’m not 100% happy with my prints. What should I do?
I have a question about my order, who do I contact?
If the guides on this page do not answer your questions, please visit the Support Site or email us at support@backthen.app
